Privacy Policy

Last updated: May 12, 2026

1. Introduction

XYLEEZ ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Platform.

By using the Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Name and email address
  • Username and profile information
  • Password (stored encrypted)
  • Payment and billing information
  • Creator verification documents (for creators)
  • Content you upload
  • Communications with us

2.2 Automatically Collected Information

  • IP address and device information
  • Browser type and operating system
  • Usage data and activity logs
  • Cookies and similar technologies (see Section 9)
  • Geolocation data (general location from IP)

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Platform
  • Process transactions and payouts
  • Verify age and identity (for creators)
  • Communicate with you about your account
  • Send marketing communications (with your consent)
  • Prevent fraud and enforce our Terms
  • Comply with legal obligations
  • Analyze usage patterns to improve user experience

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on:

  • Contract: Processing necessary to provide our services
  • Consent: Where you have given explicit consent (e.g., marketing)
  • Legal Obligation: Compliance with laws (e.g., age verification)
  • Legitimate Interests: Fraud prevention, security, analytics

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Payment processors, hosting providers, analytics services
  • Legal Requirements: When required by law, court order, or to protect rights
  • Business Transfers: In connection with a merger, acquisition, or sale
  • With Your Consent: When you explicitly authorize sharing

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption in transit (HTTPS/TLS)
  • Password hashing using industry-standard algorithms
  • Access controls and authentication
  • Regular security assessments

No method of transmission is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations (tax, financial records)
  • Resolve disputes and enforce agreements

Creator verification documents are retained for legal compliance purposes even after account closure.

8. Your Rights

Depending on your location, you may have the right to:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive data in a structured format
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@xyleez.com

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Authenticate users and maintain sessions
  • Remember preferences
  • Analyze site traffic and usage
  • Provide security features

Types of cookies we use:

  • Essential: Required for basic functionality
  • Functional: Remember preferences
  • Analytics: Help us understand usage

10. Children's Privacy

The Platform is not intended for children under 18. We do not knowingly collect information from minors. If we discover we have collected data from a minor, we will delete it immediately.

11. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on the Platform or via email.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Email: privacy@xyleez.com

Data Protection Officer: dpo@xyleez.com